Most Trusted Conversational Ai Online Service Provider

Key Conversational AI Component Technologies


Most Trusted Conversational Ai Online Service Provider

Natural Language Processing(NLP)

the ability to read or parse human language text


Most Trusted Conversational Ai Online Service Provider

Intent Recognition

the ability to understand what the user is requesting, even if phrased unexpectedly, and vital for good user experiences.

Most Trusted Conversational Ai Online Service Provider

Machine Learning

The ability to learn how better to respond to users by analysing human agent responses


Most Trusted Conversational Ai Online Service Provider

Fulfilment

the ability to pull data from web services or databases using Application Program Interfaces(APIs), run conditions and inform the Dialog Manager.

Most Trusted Conversational Ai Online Service Provider

Voice Optimised Responses

The ability to engage in conversation in a humanlike manner and show emotions to deliver an optimised experience.

Most Trusted Conversational Ai Online Service Provider

Dynamic Text to Speech

converting written text to natural-sounding speech, supporting diverse languages, voices and accents, and allowing emphasis of capital letters and tonal inflection.

Most Trusted Conversational Ai Online Service Provider

Entity Recognition

understanding that some data refers to informative abstract categories, or entities. For example that “October 4th’ = Date. A key requirement for more complex commands and analysis.

Most Trusted Conversational Ai Online Service Provider

Contextual Awareness

The ability to follow conversation history, translate, recall and memorise information over conversations. Essential for natural, humanlike conversations.

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Most Trusted Conversational Ai Online Service Provider

Omni-channel experience

A single consistent experience, integrating channels with each other so customers receive consistent support.

Most Trusted Conversational Ai Online Service Provider

Self-service

enabling customers to complete the task they need whenever and wherever they want in a cost-efficient manner.




Most Trusted Conversational Ai Online Service Provider

Real-time personalisation

personalised products, service, offers, and content in real- time based on the customer context and needs to offer a truly differentiated experience .


Most Trusted Conversational Ai Online Service Provider

Sentiment analysis

identifying, quantifying and extracting emotions across channels to understand the social sentiment of their brand, product or service.




Most Trusted Conversational Ai Online Service Provider

Conversational interfaces

enabling users to have conversations with machines that feel natural, by speech or text.

Most Trusted Conversational Ai Online Service Provider

Predictive sales leads

scoring users’ likelihood of converting based on internal and external data, enabling sales to prioritise leads.







Most Trusted Conversational Ai Online Service Provider

Automatic knowledge base & content creation

Identifying the most relevant data insights to automatically create custom content for each user and provide service recommendations to employees.


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